Q: What do you charge for your collection services?

A: Our rates vary from 0% to 50% depending on the age of the debt, the terms of your agreement with your client, the size of the debt, the quality of the documentation to validate the debt and the quantity of accounts.
For example, many of our commercial clients do not pay anything for our services because we are able to collect our fee from the debtor.


Q: What collection results have you produced for your other clients and what can I expect?

A: For some clients, such as some of our commercial clients, we collect 100% of all debts assigned to us. For other clients, such as medical collections, we average 30-60%. And with others, such as either poorly documented debts or debts previously assigned to another agency, we average 10-25%. In summary, collection results vary depending on a variety of factors such as the age of the debt, the quality of documentation available to validate the debt, the type of debt, the size of the debt and so forth.


Q: Do you require a certain dollar size or a certain number of accounts to accept a debt for collection?

A: No. We accept debts of any size or quantity.


Q: What does your collection process consist of?

A: In summary our collection process consists of the following:

- Sending appropriate collection notices
- Making telephone calls to make contact
- Collecting BIF or arranging payment plans
- Investigating, rebutting & resolving disputes
- Using databases to locate debtor & assets
- Skip tracing as needed to locate the debtor
- Legal action as appropriate and if approved
- Garnishment
- Credit reporting